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Amazon Troubleshooting
Whether it's account suspension, listing errors, or trademark issues, our troubleshooting team solves your Amazon challenges efficiently and reliably.
Your Amazon troubleshooting benefits at a glance:
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Instant assistance with critical Amazon issues
Direct escalation through contacts at Amazon
Quick root cause analysis & sustainable problem resolution
Expertise in account suspension, trademark law, performance metrics & more
Efficient processes for minimal downtime
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Short Facts
10+
140
30%
100%
8+
500+
Dedicated Troubleshooting Team
Rapid Response Time
Personalized Problem Solving
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Why professional Amazon troubleshooting is crucial
This is exactly where AMA-X comes in: With over 9 years of experience and support from over 130 brands, we offer more than just operational assistance. Our team of experts develops tailor-made solutions that are tailored to your individual Amazon situation — strategically, efficiently and results-oriented. More than 450 million € in turnover, which we secured or recovered together with our customers, speaks for our expertise in Amazon problem solving and marketplace stability.
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Had enough of the Amazon jungle?
We'll clear the path for you!
Schedule a consultation now
Our Troubleshooting Services
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Account and Listing Restoration
Our dedicated team assists in reinstating suspended Seller or Vendor accounts by creating effective action plans.
Correction of product listing errors that may lead to deactivations or suppressions.
Reactivation of suspended or blocked products.
Policy Compliance and Adherence
Identification and correction of Amazon policy violations.
Implementation of processes by our troubleshooting team to avoid future violations.
Continuous tracking of performance metrics and notifications.
Intellectual Property Infringements and Protection
Identification of unauthorized sellers and counterfeit products.
Assistance in reporting infringements through Amazon's Brand Registry.
Measures against sellers who undermine your pricing strategies.
Negative Reviews and Feedback
Strategies to respond to negative customer reviews and improve seller feedback.
Identification of patterns and causes of negative feedback to enhance products and services.
Technical and Logistical Issues
Correction of pricing information and optimization for the Buy Box.
Resolution of issues with Fulfillment by Amazon, such as inventory discrepancies, delivery problems, and fee errors.
Addressing problems with shipping times, delays, and logistics partners.
Category and Product Classification Issues
Correction of product assignments to increase visibility.
Resolving issues with product attributes and variations.
Global expansion on Amazon with AMA-X
64% (7-digit) growth per year
600+ SKUs
Expands into 6 target markets
Brand development with AMA-X Foundation & Growth
102.6% revenue growth & 134.2% profit growth
TaCoS 4.26% (share of advertising costs)
17.77% conversion rate
case studies
agency services AMA-X
Foundation & Growth System
(month 1—3)
1. Amazon Strategy: Seller, Vendor, Hybrid
Create a sales strategy tailored to your company
Dealing with retailers on Amazon
Consistent and profitable pricing strategies
Consistent and profitable pricing strategies
2. Account creation & compliance
Smooth account creation & verification
Trademark registration assistance
Amazon Policy & Compliance Advice
Account Health & Performance Review
Trademark & Intellectual Property Support
Eliminate duplicates and counterfeits
3. Market analysis & profitability
Strategic market & margin analysis
Competition & price analysis
Analysis of profitability & costs
Strategy: FBA vs. FBM
Demand forecasting & inventory planning
4. Listing optimization & creative services
Optimized listings with professional content
SEO-oriented keyword research & integration
High-quality product presentation (images, videos, A+ content)
Setting up an extended brand store
Listing management & catalog structuring
5. Operations & Logistics
Optimized shipping & logistics processes (seller & vendor)
FBA onboarding & preparation
Supply chain & freight advice
Assistance with returns & refund management
Planning expansion to multiple marketplaces
starting at 3,499€ one-time
(from month 3)
1. Co-captain for your Amazon Strategy
Expansion of seller, vendor or hybrid business
Adapting to your company strategy
Monitoring dealer activities and strategies
2. Strategic growth & advice
growth strategies (building organic rankings, profitable growth)
Launch planning for new products
Continuous listing optimization (images, texts, SEO)
Strategic Deals & Coupons
Competitive analysis & benchmarking
Brand protection & intellectual property monitoring
Continuous elimination of duplicates and forgeries
3. Amazon Advertising & DSP
Amazon Advertising (PPC) — campaign set-up and maintenance
DSP campaigns and access to AMC Cloud
Accompanying the entire customer journey
Competitive analysis & benchmarking
4. Data analysis & reporting
Connect our reporting tool
Analytics & performance dashboards
Inventory forecasting & demand planning
Weekly and monthly customized reports
5. Account Management & Support
Advice from a personal account consultant
Access to CRM & shared project management tools
Regular business reviews (QBRs/MBRS)
Trouble shooting & troubleshooting
Ongoing compliance checks & updates (regular calls, budget planning, strategy presentations)
starting at 1.499€ per month
FAQs about Troubleshooting
How quickly can ama-X respond to an issue?
Our dedicated troubleshooting team offers a rapid response time and typically begins problem-solving within 24 hours.
Can ama-X help with account suspensions and ASIN deactivations?
Yes, our specialized team has experience recovering suspended accounts and products and will help you communicate with Amazon.
How does ama-X support with intellectual property infringements?
We help monitor your brand, identify violations, and take action via Amazon's Brand Registry.
Can troubleshooting prevent future problems?
In addition to resolving immediate issues, our team analyzes causes and implements preventive measures.
How will ama-X keep me informed about progress?
We keep you updated through through our open CRM with regular reports and status updates.
Is troubleshooting part of existing packages?
Troubleshooting can be booked as a separate service or as an addition to our Foundation and Growth Packages.
Does ama-X also assist with technical issues in Amazon Advertising?
Yes, our team resolves errors in advertising campaigns and optimizes your ads' performance.
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80331 Munich
germany
